Rachel Anderson

Design direction and craft for a of delivery.

Hands-on Experience Design leader. 16 years turning complex challenges into clear, considered digital products with meaningful outcomes.

Explore selected work A little about me

Experience across:

  • Synechron
  • Microsoft
  • Morgan Stanley
  • Nokia
  • Firefly Learning

What I bring

Hands-on design leadership

I set direction, support teams and stay close to the work, from framing the problem to shaping the details that make a product feel coherent.

Complex product thinking

I make sense of complex needs, workflows and constraints, translating them into clear experience structures and practical priorities.

Modern design practice

I use evolving tools and AI thoughtfully to move at a new pace, while protecting design integrity through considered decisions, human insight and attention to craft.

Selected work

RiverStone International

Context
Legacy insurance platform modernisation, moving from a desktop application to a cloud-based React web application.
Role
Product Design Manager · 5 designers
Timeline
2 year project · Completed in 2026
Summary
End-to-end experience design an insurance platform, bringing a coherent product direction to complex, specialised workflows.
Outcome
Adopted by 100% of the organisation’s Claims Adjusters and Underwriting teams globally.
  • Enterprise UX
  • Team leadership
  • Legacy transformation
View RiverStone case study →

Morgan Stanley

Context
Redesigning the Institutional Research Portal to create a consistent, cohesive reader experience.
Role
Lead Product Designer (IC)
Timeline
2 year project · Completed in 2024
Summary
Designed for global investment content serving 60% of the readership, alongside broader contributions to the reader-facing portal and shared design system.
Platform scale
200,000 users · 500,000 reads per month globally.
  • Investment banking
  • UX discovery
  • Product design
View Morgan Stanley case study →

Firefly Learning

Context
Modernising Firefly + unifying two acquired products into a cohesive experience across web and mobile.
Role
Product Design Lead
Timeline
1 year project · Completed in 2022
Summary
Defined and delivered a unified UX vision, guiding the redesign across products and shaping product direction and priorities.
Outcome
Increased customer retention and upsells.
  • Project management
  • UX unification
  • Team leadership
View Firefly Learning case study →

Curioso

Context
Independent project to launch an arts open call platform for curators to manage the submission workflow.
Role
Co-founder · Business, Product and Design
Timeline
Initiated in 2025 · Ongoing (side project)
Summary
Took the product from zero to one, shaping its business proposition, and designing an experience centred around creativity and collaboration.
Outcome
Launched a live and working product, hundreds of users within 6 months.
  • Zero to launch
  • Product direction
  • Experience design
View Curioso case study →

View all work →

From people I’ve worked with

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[Name]
[Role · Company]
Watching how she handled stakeholders, navigated tough conversations, and applied design thinking in real time shaped the way I now approach my own work.
Javaria Saeed
Senior Product Designer · Synechron
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[Name]
[Role · Company]
Portrait of Rachel Anderson, smiling, outdoors on a rooftop garden

A little about me

I’m a hands-on Experience Design leader with expertise in enabling user-centric practices in enterprise, consulting and scaling teams.
At Synechron, I lead a Design team of 12 delivering high-impact innovation solutions whilst navigating a fast-changing tech landscape.

My approach combines clear direction with care for the details that matter, helping teams make practical decisions and deliver work with integrity.

With an MA in Information Design and a BA in Design for Communication, I bring rigour and intention to design decisions, clarity to complex information and a trained eye for refinement, elevating the quality of the design and the effectiveness of the experience.

More about me →